Is your website secure? Are my details secure when ordering via IBC?

Yes, IBC has ensured that its website is 100% secure.

When you click on the Check Out button, we take you to our secure server. The Secure Socket Layer (SSL) encrypts all information you input before it is sent to us. This way others cannot access it. Your browser will show that you are entering a secure server by displaying a lock in the status bar at the bottom of the page. You will also see that the URL now begins with https instead of http. The ‘s' stands for secure.

Our Secure Server uses digital certificates issued by Equifax Secure Global eBusiness CA-1. All your personal data is transmitted to us via a secure connection. This information is protected against unauthorized access. It is removed from the server and placed on a computer that outsiders can't access.

All the major retail stores use such a SSL connection, but if your browser does not support it or if you prefer not to use our checkout, then you can send us an email or fax containing the items you want to order along with your address and payment information.

If you are still uncomfortable you may print out the Order Confirmation page and fax it to IBC with your Credit Card details written on the page to Fax: (03) 947 888 54 for international customers Fax: + 61 3 947 888 54.

Can I pay by Credit Card?

Yes, we have ensured that you can comfortably shop with IBC using your Credit Card. When you click on the Check Out button, we take you to our secure server. The Secure Socket Layer (SSL) encrypts all information you input before it is sent to us. This way others cannot access it. Your browser will show that you are entering a secure server by displaying a lock in the status bar at the bottom of the page. You will also see that the URL now begins with https instead of http. The ‘s' stands for secure. You can now comfortably place your order.

If you do not wish to enter your Credit Card details on line you may print out the Order Confirmation page and fax it to IBC with your Credit Card details written on the page to Fax: (03) 947 888 54 for international customers Fax: + 61 3 947 888 54.

Can I place an order, and pay for it via Cheque or Money Order?

You can proceed as normal and add each item to your shopping cart. Simply continue through the checkout process. When you reach the Order Confirmation page simply print the page (which has listed the items you desire, and the total amount plus shipping) and send it with your payment payable to:

IBC
P.O. Box 2536
Regent West
Victoria 3072
AUSTRALIA

Once we receive your payment, your order will be dispatched. Personal cheques may take 5 business days to clear before dispatch.

I would like to pay via Internet bank transfer. What are your bank details?

Upon submitting your order and selecting Payment Method of Bank Transfer a secure email will be sent to you. A further email will follow shortly with our BSB Banking details to allow internet payment.

How long does it take to receive my order?

Orders take approximately 1-2 business days to process from the time the order payment is received (depending on time of receiving order) until the goods are despatched. From then delivery takes:

If it has been over a week since your order was due to arrive, please send an email to info@ibcshopping.com.au or contact (03) 9386 2771.

What “Cookies” do IBC use to store customers data?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal data like name or address, we only store the minimal required pieces of data that enable us to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, although you can usually change your browser to prevent that. We suggest that you keep the cookies enabled for easier shopping.

Can I make copies of Videos/DVD's to teach others about Islam or for personal use?

Illegal copying of Islamic material (DVD's, Videos, CD's, and Tapes) is ‘Haram' (forbidden) and stifles further development of such material. For a short term benefit there is no long-term gain as similar type products will no longer be produced. IBC is proud to supply only ‘genuine, original' material.

If there is a genuine want to assist others to learn about Islam yet you are unable to get access to the required resources, please contact us as we may be able to assist you. We would appreciate this rather than hearing about how the goods we sell have been illegally copied. Many of the goods we sell come from hardworking organisations that have invested large sums of money to produce these products and have given permission to us to sell their goods. We must uphold this trust “Amana” and ensure illegal copies are not made of their goods. If copies are to be made, permission must firstly be obtained from the original producers. We truly appreciate your understanding on this issue.

I purchased an Audio Tape/CD and it's defective. What should I do?

Before sending us back anything, please email us info@ibcshopping.com.au and let us know what seems to be the problem. Usually, we'll refund or mail you a replacement. No hassles! Please note you must inform us within 5 days of receiving the goods in alignment with our Returns policy .

What format are your Video Cassettes and DVD's?

All of our videos are in PAL format only (similar to UK/Europe/Asia, not USA). Our DVD's are in Region free.

What if my questions aren't answered here?

Email our Customer Service department on info@ibcshopping.com.au.

I require technical support for a software product what do I do?

For tech support on specific products, it is best you contact the producer of the item directly. You will probably find a website or email address on the disc or the packaging. If you are unable to find such detail contact us on info@ibcshopping.com.au.

Do You Carry Products That Are Not Found On Your Website?

We do have additional products that are not displayed on our website. If you are looking for a particular title you may email us at info@ibcshopping.com.au. If we have this item or can get easy access to this item we can send it to you, otherwise we are unable to order in specific products.

How Can I Add Myself / Remove Myself From Your Email List?

To join simply go to www.ibcshopping.com.au Home Page and enter your email details in the JOIN IBC section on the bottom left hand corner of screen.

To unsubscribe send an email to info@ibcshopping.com.au in the Subject type Unsubscribe.

Do you offer discounts for Schools, Mosques, Libraries etc?

It is our pleasure to assist in the communication of Islam to Australia and the world. Contact us to discuss your organisations needs on info@ibcshopping.com.au or (03) 9386-2771

Can I get access to your goods for a school/mosque fair?

Yes, it is our pleasure to help such organizations. Many mosques, societies, centres and weekend schools find promoting Islamic literature and Islamic items at their functions to be a great promotion and source of information as well as beneficial for raising funds. Contact us to discuss your needs on info@ibcshopping.com.au or (03) 9386-2771

Can I Distribute (Wholesale) Your Products Where I Live?

Yes. Many people currently do this throughout Australia . Contact our Sales department via email on sales@ibcshopping.com.au or via telephone on (03) 9386 2771

Do you ship to addresses outside of Australia?

Yes! We ship to most countries. To calculate your shipping & handling (p&p) charges, add item(s) to your shopping cart (as normal), and when you check-out, indicate in the Ship To: section your country. The shipping charges will automatically calculate for Australian postage rates, these are obviously not applicable to you. The appropriate shipping & handling charges will be emailed to you, once received you may then confirm your order by return email. There are some countries which we do not normally ship to, yet most countries are covered.

I live outside of the Australia and would like to pay via bank (wire) transfer. Can I?

Please add AUD$20 to any wire transfer you send us. Our bank charges us this amount to receive any incoming wire transfer. $20 should be added to your TOTAL amount due.

If paying by international bank money transfer, please contact us for our bank account information on sales@ibcshopping.com.au.

Can I add or delete items or Cancel my order if I change my mind?

Our aim at IBC is to quickly process the order and have it to your as soon as possible.

If you want to change or cancel your order, please let us know immediately you change your mind by calling us on (03) 9386-2771. We will check the status of your order and attempt to make the necessary changes. If your order has already been packed and shipped, the order cannot be amended. In this case a Customer Service Centre Team Member will arrange for collection of the item(s) or delivery of additional item(s). An administrative fee to cover postage charges incurred will be payable.

What will happen if an item I order is unavailable?

An IBC Customer Service Centre Team Member will contact you to arrange a suitable alternative product or to remove this item from your order. We will not substitute items on your order without making contact with you, however we may ship the remainder of the order if you are not contactable. You will not be charged for items not shipped.

Are website prices always the same as those available in the IBC shop?

No. The price available at stores may differ from pricing displayed on the IBC website. Often we have “Web Only” specials.

Are prices displayed inclusive of Goods & Services Tax (GST)?

Yes. All prices displayed on the site are GST inclusive.

What if I forget my password? Can I get it reset?

If you forget your login or password and wish to have it reset, don't worry this is easily fixed. At the Log In screen follow the simple instructions. Enter your email address and click where it says to. A new password will be sent to your email address.

To change this auto-generated password go to the My Details section after logging on. At the bottom of the page is the facility to change your password to something easier to remember.

For further assistance, please contact our Customer Service Centre via email on info@ibcshopping.com.au.

Can I save products in my shopping cart for future ordering?

Yes. If you are a registered user you may shop and add items to your shopping cart that will remain there until you “Check Out”.

If you log out of the website, when you log back in next time your items will still be there in your shopping cart. You can then add to this list or remove items if you wish.

To see what items are in your shopping cart select Shopping Cart from the menu.

Can I update my personal details?

Yes. If you are a registered user you have access to alter you personal details. Simply log on and go to My Details .

Can I view my previous orders?

Yes you can, once you have logged in select My Orders and it will display all your previous orders.